Frequently Asked Questions
Currently, as we are a startup you can only purchase via Kickstarter, once we have our first batch and tooling finallized we will sell via our website, then maybe select retailers.
he Nomad is the thinnest most elegant oscillating toothbrush on the market, made from only premium materials, like stainless steel, and charges from all your existing USB-C chargers (laptop, etc.).
It's proven that products that last a long time contribute to sustainability by reducing resource consumption, energy usage, waste generation, and environmental impact. They also offer economic and social benefits. Encouraging the production and consumption of durable goods is an essential step toward achieving a more sustainable future for both current and future generations.
Our toothbrush is manufactured from parts sourced globally and locally in Switzerland, and the final assembly is completed in the village of Versoix, Geneve, a small town facing Lake Leman.
Many electric toothbrushes are sealed and end up in landfills or even worse oceans, so we designed ours so we can easily repair them for customers or recycle the components at end of life. If your brush is under warranty we will fix it for free otherwise there is reasonable fee to repair it.
Inside is a Li-Ion battery which we can replace when the product is sent back to us. We ask that people don’t open the brush as this impacts the waterproof seals and thus can damage the electronics. We will repair it at a reasonable price.
By purchasing your toothbrush on the Official VANADIUM website, you are guaranteed to receive your piece with a 2-year international warranty starting from the date of purchase.
The Activation of your International Sales Warranty is entirely handled by VANADIUM and no action will be required by you to validate it.
If there are any manufacturing defects that affect its use, just send it back for repair or replacement. No questions asked!
No, Vanadium is an independent brand without any connection to the Oral-B brand or Procter&Gamble group.
Shipping
Yes, of course, we will do our best to deliver our products to you, no matter where you live!
Packages are generally shipped within 5 days of receiving your payment.
They are shipped via Swiss or French Post with a tracking number and delivered against a signature. When your package is sent, you will receive a confirmation email from us with a link for online tracking.
We recommend that you group all of your items into one order. We cannot gather two orders placed separately. Special attention is paid to fragile items.
The dimensions of the boxes are appropriate and your items are properly protected.
Delivery generally takes 48 hours in France (excluding weekends and public holidays).
Returns
We offer a 30 days' money back guarantee! If you are not satisfied with your toothbrush, please contact us and we will give you a full refund.
A quality control is carried out on the returned merchandise.